apple news/media reports
01/23/2006, 12:00pm, EST
Monday, January 23rd
Apple offers PB G4 warranty extension
Apple has launched a PowerBook G4 memory slot repair extension program that offers free repairs for customers who purchased eligible PowerBooks which display certain symptoms, even if the notebook warranty has expired. Customers who purchased a PowerBook G4 15-inch 1.67/1.5GHz model that was manufactured between approximately January 2005 and April 2005, displaying serial numbers between W8503xxxxxx and W8518xxxxxx are eligible for the program. The symptoms which may only occur intermittently include failure to start up--typically followed by three beeps and the sleep LED flashing periodically--, only one SO-DIMM memory slot recognizes the memory installed when both memory slots are populated, and degraded system performance due to the recognition of only one memory chip.
An Apple technical support representative or an Apple Authorized Service Provider (AASP) will need to troubleshoot the computer to determine if the component failure identified for the repair extension program affects the machine and, if so, arrange for the repair.
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Yes, apple, thank you for standing up after thousands of complaints, and threats of class-action lawsuits and/or recalls, for fixing a product that shouldn't be broken in the first place.
Oh, and thank you for caring so much as to not just replace my motherboard so I don't get the problem, but force me to wait until the problem arises and then get it fixed (which I'm sure will happen at a convenient time for both myself and you, and certainly not right before I'm about to go on a week-long business trip).
You know how people hate it when car companies tell everyone to come on in to get their seat belts repaired, even if there isn't anything wrong with them. They'd rather wait and get it repaired after its failed (usually after an accident, but I'm sure all would be fine).
Of course, it would be nice if you covered all the computers made with this problem, rather then just the ones you deem to fit the term (i.e. those that most people complained about). Just like the iBook repair program, which needed to be extended a couple of times.
And does anyone know if the repairs actually FIX the problem, or is it like the iBook repair program, the "replace faulty logic board that broke with another faulty logic board that will break in 6-12 months, but who cares because in a couple of months, the three years will be up and people will either have to spend $800 to repair their iBook or buy a new one" program they offer?
And should we be comforted by the fact that they're only doing this now, 6-12 months after they started sending out these crappy and broken power books to begin witt (where it took them 4 months to find the problem)?
Still waiting for my May 2004 1GHz 15" with the EXACT SAME lower slot defect to be acknowledged...